House Rules

1. General Terms & Conditions

1. I agree to all terms, conditions, rules, and regulations, whether written, spoken, implied, or explicit, in the tenancy agreement and house rules.
2. I understand that my rental deposit refund is subject to full compliance with all tenancy terms and lawful deductions for damages, cleaning, disposal, outstanding payments, repairs, replacements, or other breach-related costs.
3. If I decide to move out at the end of the contract, I must give sixty (60) days’ advance written notice to the Company.
4. If I give less than sixty (60) days’ notice, the Company reserves the right to deduct the shortfall period from my deposit.
5. The room is strictly for residential use only and may only be occupied by the registered tenant.
6. No subletting, assignment, replacement of tenant, or sharing of occupancy with another person is allowed.

2. Core House Rules

3. Security & Safety Rules

1. I will not give my keys or access card to anyone, including family members, friends, or visitors.
2. I am responsible for my own safety and the safety of my valuables and belongings.
3. I must lock all doors and iron grill gates properly when leaving or returning.
4. If I forget to lock the main door or compromise security, I may be responsible for any related loss or issue.
5. I must report lost keys, access cards, lock issues, or security concerns immediately to the Company.
6. I must not keep flammable, hazardous, illegal, or dangerous items in the room or common area.
7. I must not overload sockets or use electrical items unsafely.
8. Do not use multiway adapters, multi-plugs, or extension cords, especially for high power appliances. Examples include induction cooker, rice cooker, kettle, microwave, portable heater, iron, hair dryer, or similar high-consumption appliances.

4. Guest Rules

1. Respect all housemates’ privacy, boundaries, sleep time, and personal space.
2. Do not touch, use, eat, borrow, move, or remove other people’s belongings without permission.
3. Clean up properly after using any common area.
4. Overnight guests require prior permission from the Company.
5. In female units, no male guest is allowed for overnight stay.
6. Any male guest entering a female unit must have prior approval and is not allowed to use the common toilet in the female unit.
7. Visitors are allowed only between 9:00 a.m. and 9:00 p.m. daily and must not cause disturbance to other tenants. Tenants must inform the unit WhatsApp group at least 24 hours in advance. The Company may reject visitor entry if it affects safety, privacy, or other tenants’ comfort.
8. No harassment, nuisance, abusive behavior, dishonesty, or repeated disturbance is allowed.

5. Cleanliness & Shared Storage Responsibility

1. All tenants and guests must remove shoes before entering the unit.
2. Shoes must be placed properly on the assigned shoe rack or designated storage area.
3. Only indoor slippers are allowed inside the unit.
4. The room and all common areas must always be kept clean, neat, and hygienic.
5. Do not place personal belongings, rubbish, food waste, or unwanted items in shared areas unless they are kept in your assigned storage compartment or designated storage space.
6. Any personal items left in shared areas without permission or outside assigned storage compartments may be subject to penalty, removal, disposal, or storage by the Company.
7. All garbage must be bagged properly and thrown away at the designated garbage room.
8. Tenants must not leave food, dirty dishes, uncovered food, open containers, or rubbish overnight in any room or common area in a way that may attract insects, pests, or reptiles.
9. Please clean your own assigned compartments and storage areas properly, including kitchen cabinet, shoe rack space, fridge section, and any assigned living area storage.
10. Tenants must use mattress protectors on all provided mattresses.

6. Kitchen Etiquette

7. Bathroom Etiquette

1. Flush after use and do not leave the toilet dirty.
2. Do not flush anything except toilet paper and natural waste.
3. Do not throw hair into the bathroom drain or toilet bowl to avoid clogging.
4. Do not throw tissue paper, sanitary products, wet wipes, oil, food scraps, cotton buds, plastic, or any foreign objects into the toilet bowl, sink, or floor drain.
5. If you spill or dirty any area, clean it immediately.
6. If there is odor, use spray properly.
7. Wash your hands after use.
8. Keep shower time reasonable.
9. Keep the toilet seat dry and clean after use.
10. Please use water conservatively.
11. Take your clothing and personal items out after use. If it is not yours, do not touch it.
12. Dry your feet before leaving to avoid wet footprints.
13. Any blockage, clogging, overflow, or plumbing issue caused by improper use may result in cleaning, unclogging, repair, or plumber charges to the responsible tenant.

8. Refrigerator Etiquette

9. Laundry Etiquette

1. Remove your clothes promptly after wash or dry cycle is completed.
2. Do not leave your laundry in the machine for too long.
3. Respect housemates’ clothing and belongings.
4. If needed, place your housemate’s clothes in the laundry basket respectfully.
5. Empty your pockets before washing.
6. Make sure no foreign objects are inside the machines.
7. Rinse very dirty clothes in the bathroom first if needed.
8. Do not overload washing machine or dryer.
9. Observe the loading weight limit of the machine.
10. Tenants must follow the assigned laundry timetable according to their room.
11. Do not use the laundry machines from 10:00 p.m. to 8:00 a.m.
12. Keep laundry area neat and clean after use.
13. Clean up spills and messes.
14. Switch off machines after use.
15. Avoid powder detergent if possible.
16. Management is not responsible for lost, stolen, or damaged clothing.

10. Room Etiquette

1. Switch off all lights, fans, air-conditioning, and unused power before leaving the room.
2. Lock your room door whenever leaving the house.
3. Do not drill, paint, nail, hack, rewire, or modify the room or furniture.
4. The room may only be occupied by the tenant named in the tenancy agreement.
5. No cooking of any kind is allowed inside the room.
6. Do not put any religious deity or conduct any religious ceremony, chanting, prayers, gatherings, burning of joss-sticks, or religious paraphernalia inside the room, living room, common areas, balcony, or frontage of the premises.
7. Strictly no smoking or vaping inside the room.
8. Use all furniture, fittings, fixtures, and electrical appliances responsibly and with care.
9. All trash or garbage must be kept inside the room until ready to be discarded at the designated waste room. Do not leave garbage or unwanted items in common areas.
10. Responsibility for Mold / Odor / Dampness / Pest Issues

    Responsibility Statement

    If at any time the tenant’s room experiences any of the following issues, including but not limited to:

    • Mold growth (walls, wardrobes, mattress, tables/chairs, ceiling, etc.)
    • Unpleasant odors (damp smell, mold smell, foul odor, etc.)
    • Dampness-related issues
    • Pest infestation (cockroaches, ants, mold mites, etc.)
    • Any hygiene issues caused by improper storage of items or room condition

    Responsibility Clarification

    The above conditions are generally related to the tenant’s personal usage, ventilation control, and daily maintenance. The Company is not responsible for compensation or free cleaning services for such conditions. If inspection confirms the issue is caused by building defects or structural leakage, the Company will handle accordingly.

    Service Charge (If Tenant Requests Company Assistance)

    • Minimum RM50 on-site/service handling fee
    • For severe cases (e.g. large-scale mold growth or long-term odor penetration), additional charges will be imposed based on actual condition and required works

    Deposit Deduction Clause

    If during check-out inspection such issues are found unresolved or in severe condition, the Company reserves the right to deduct from the security deposit for cleaning, repair, or mold treatment costs, including deep cleaning, disposal of affected items, or professional mold remediation services.

    Reminder

    Tenants are responsible for maintaining proper ventilation, dryness, and cleanliness of the room at all times, and must take preventive measures against moisture and mold.

11. Do not change the door lock, install additional lock, or modify the lock of the room.
12. Only permitted low-voltage personal care electrical appliances below 1000 watts are allowed, such as a normal iron, electric hair shaver, electric toothbrush, hair blower, and hair iron.

11. Payment, Deposit & Enforcement

1. Monthly rent must be paid before the 7th of each month.
2. Late rental payment may incur RM50 per day.
3. Utilities must be paid before the 7th of each month.
4. The Company reserves the right to disconnect services if utilities remain unpaid.
5. Any damages, cleaning costs, disposal costs, replacement costs, locksmith charges, and breach-related costs may be deducted from deposit.
6. If the tenant moves out before the minimum tenancy period, deposit may be forfeited.
7. All personal belongings, rubbish, and unwanted items must be fully removed by the agreed handover or check-out time. Any items left behind after the handover time may be removed, stored, or disposed of by the Company, and storage, labor, transportation, or disposal charges may apply.
8. The Company reserves the right to demand return of keys or access cards, repossess the room, and take further action for serious or repeated breach.

12. Penalty Section

13. Management Rights

1. The Company reserves the right to inspect the room and premises at reasonable times.
2. When authorized staff enter the unit/room for cleaning, maintenance, inspection/checking, repairs, or emergencies, management reserves the right to take photos and/or videos of any visible house rule breach or damage for documentation and management review. Such recordings will be used for investigation, compliance enforcement, dispute handling, and/or billing/claims where applicable, and will be kept as management records. Recording will be limited to relevant areas only.
3. The Company reserves the right to issue warnings, impose charges, deduct from deposit, remove unauthorized items, and instruct corrective action.
4. For serious, repeated, or non-remedied breaches, the Company may demand return of keys or access cards, repossess the room, and terminate the stay subject to tenancy terms.
5. Any damage or malfunction caused by misuse, negligence, improper handling, overloading, or unauthorized use of common appliances or facilities, including washing machine, dryer, refrigerator, stove, microwave, water heater, fan, or air-conditioner, will be charged to the responsible tenant.
6. Any cost incurred due to breach, negligence, misuse, clogging, bad smell, smoke residue, stains, disposal, unhygienic condition, or damage may be charged to the tenant.