House Rules

1. General Terms & Conditions

1. I agree to all terms, conditions, rules, and regulations, whether written, spoken, implied, or explicit, in the tenancy agreement and house rules.
2. I understand that my rental deposit refund is subject to full compliance with all tenancy terms and lawful deductions for damages, cleaning, disposal, outstanding payments, repairs, replacements, or other breach-related costs.
3. If I decide to move out at the end of the contract, I must give sixty (60) days' advance written notice to the Company.
4. If I give less than sixty (60) days' notice, the Company reserves the right to deduct the shortfall period from my deposit.
5. The room is strictly for residential use only and may only be occupied by the registered tenant.
6. No subletting, assignment, replacement of tenant, or sharing of occupancy with another person is allowed.

2. Core House Rules

3. Security & Safety Rules

1. I will not give my keys or access card to anyone, including family members, friends, or visitors.
2. I am responsible for my own safety and the safety of my valuables and belongings.
3. I must lock all doors and iron grill gates properly when leaving or returning.
4. If I forget to lock the main door or compromise security, I may be responsible for any related loss or issue.
5. I must report lost keys, access cards, lock issues, or security concerns immediately to the Company.
6. I must not keep flammable, hazardous, illegal, or dangerous items in the room or common area.
7. I must not overload sockets or use electrical items unsafely.
8. Do not use multiway adapters, multi-plugs, or extension cords, especially for high power appliances. Examples include induction cooker, rice cooker, kettle, microwave, portable heater, iron, hair dryer, or similar high-consumption appliances.

4. Guest Rules

1. General Visitor Policy
   Tenants may invite visitors to the unit subject to these House Rules. The Tenant who invites the visitor is responsible for the visitor's conduct at all times.
2. Visiting Hours
   All visitors are only permitted between 9:00 a.m. and 9:00 p.m. and must leave the unit no later than 9:00 p.m.
3. Short-Notice Visit (Up to 1 Hour)
   A short-notice visit of up to one (1) hour is allowed for both friends/social visitors and parents/immediate family members without twenty-four (24) hours' advance notice.
   
   The Tenant must still notify the unit WhatsApp group before the visitor enters the unit using the Short-Notice Visitor Notification format below.
   Short-Notice Visitor Notification

   *Short-Notice Visitor Notification* Number of Visitors (Max 2 visitors): Visitor Name(s): Relationship to Tenant: Expected Arrival Time: Expected Departure Time: This is a short-notice visit of not more than 1 hour. I confirm that my visitor(s) will follow the GR GETROOM Guest Rules.

   Copy WhatsApp Message
   
   If there is more than one visitor, the Tenant must include the name of each visitor in the notification.
   
   A visitor declared as a short-notice visit must not stay for more than one (1) hour. If the visit exceeds one (1) hour without prior approval or the required advance notice, it may be treated as a breach of the Guest Rules.
4. Long Visit (More Than 1 Hour, Maximum 4 Hours Only)
   Any visit lasting more than one (1) hour and up to four (4) hours requires at least forty-eight (48) hours' advance notification in the unit WhatsApp group.
   
   The Tenant should copy, complete, and send the following format in the unit WhatsApp group:
   Long Visitor Notification

   *Long Visitor Notification* Number of Visitors (Max 2 visitors): Visitor Name(s): Relationship to Tenant: Date of Visit: Expected Arrival Time: Expected Departure Time: This is a long visit of more than 1 hour and maximum 4 hours only. I confirm that my visitor(s) will follow the GR GETROOM Guest Rules and leave the unit by 9:00 p.m.

   Copy WhatsApp Message
   
   If there is more than one visitor, the Tenant must include the name of each visitor in the notification.
5. Visits Longer Than 4 Hours
   Any visit expected to last more than four (4) hours requires prior approval from GR GETROOM. Approval is not automatic and may be refused or made subject to additional conditions.
6. Friends and Social Visitors
   • Friends and social visitors must be of the same gender as the designated gender of the unit.
   • Each Tenant may have a maximum of two (2) short-notice friend/social visit occasions per calendar week, from Monday to Sunday.
   • Each Tenant may have a maximum of one (1) longer friend/social visit occasion per calendar week, from Monday to Sunday.
   • A short-notice visit means a visit of up to one (1) hour.
   • A longer visit means a visit of more than one (1) hour and up to four (4) hours and requires forty-eight (48) hours' advance notification.
   • Multiple visitors arriving together as part of the same visit count as one (1) visit occasion, subject to the maximum number of visitors allowed at one time.
7. Parents and Immediate Family Members
   • Parents and immediate family members may visit the unit regardless of gender.
   • For the purpose of these Guest Rules, immediate family members are limited to parents, grandparents, siblings, spouse, and legal guardians only.
   • Parents and immediate family members are not subject to the weekly visit limits applicable to friends and social visitors.
   • Family visits must still comply with the short-notice and longer-visit duration rules, notification requirements, visiting hours, maximum visitor number, and all other Guest Rules.
   • Any family visit lasting more than one (1) hour and up to four (4) hours requires forty-eight (48) hours' advance notification.
   • GR GETROOM reserves the right to restrict family visits where the frequency, duration, or nature of the visits becomes excessive, causes disturbance, or appears to constitute unauthorized occupancy.
8. Maximum Number of Visitors
   A maximum of two (2) visitors may visit at any one time, whether they are friends, social visitors, parents, or immediate family members, unless prior approval is obtained from GR GETROOM.
9. No Overnight Guests
   Visitors are strictly prohibited from staying overnight in the unit unless prior written approval has been obtained from GR GETROOM.
10. Keys and Access Cards
    Tenants must not give, lend, or allow any visitor to keep or independently use the Tenant's unit keys, access cards, access tags, parking access devices, or any other access credentials. The Tenant must accompany or arrange the visitor's entry and exit.
11. Conduct of Visitors
    • All visitors must comply with the GR GETROOM House Rules and all applicable condominium or building management rules.
    • Visitors must respect all housemates' privacy, boundaries, sleep time, and personal space.
    • Visitors must not enter another tenant's bedroom without permission.
    • Visitors must not touch, use, eat, borrow, move, or remove another person's belongings without permission.
    • Visitors must not create excessive noise or disturbance.
    • Visitors must not engage in illegal or prohibited activities.
    • Visitors must clean up properly after using any common area and must not leave rubbish, food, or personal belongings in common areas.
    • Visitors must not interfere with the privacy, safety, comfort, or peaceful enjoyment of other occupants.
12. Responsibility of the Tenant
    The Tenant who invites the visitor is responsible for the visitor's behaviour, any damage caused by the visitor, any complaints arising from the visit, ensuring the visitor complies with these House Rules, and ensuring the visitor leaves within the permitted visiting time.
13. Visitor Objection, Cut-Off Period and Final Decision
    Any Tenant wishing to object to a proposed visit should submit the objection privately to GR GETROOM as soon as possible after receiving the visitor notification and, where reasonably possible, no later than twenty-four (24) hours before the scheduled visiting time.
    
    The objection should include the reason for the concern so that GR GETROOM can assess the circumstances. However, for privacy and management purposes, GR GETROOM is not required to disclose the identity of the Tenant who raised the objection or the specific or detailed reason for any decision made.
    
    An objection does not give any Tenant an automatic right to prohibit a visitor from entering the unit and does not automatically cancel or suspend the proposed visit.
    
    Objections received after the twenty-four (24) hour cut-off will normally not result in cancellation of the proposed visit.
    
    However, GR GETROOM reserves the right to approve, restrict, postpone, or reject a proposed visit at any time where there is a serious or urgent concern involving safety, security, previous misconduct, harassment, illegal activity, emergency circumstances, or any other matter that GR GETROOM considers sufficiently serious.
    
    GR GETROOM shall have the final discretion to determine whether the visit may proceed, proceed with conditions, be postponed, restricted, or refused.
    
    Unless GR GETROOM specifically informs the inviting Tenant that the visit has been restricted, postponed, or refused, the visit may proceed subject to all applicable Guest Rules.
    
    The inviting Tenant shall not have a right to appeal, challenge, or demand reconsideration of GR GETROOM's decision and shall not demand to know which housemate raised an objection or the specific reason for the decision.
    
    Tenants must not contact, pressure, confront, harass, or question other housemates in an attempt to identify who raised an objection. Where appropriate, GR GETROOM will keep the identity of the objecting Tenant confidential.
    
    Where a visit has been restricted, postponed, or refused, the Tenant must comply with the decision and must not allow the visitor to enter the unit contrary to GR GETROOM's instruction. Any attempt to bypass the decision may be treated as a breach of the House Rules.
14. Management Right to Reject Visits
    GR GETROOM reserves the right to approve, reject, restrict, postpone, or cancel any proposed visitor entry, whether it is a short-notice visit, a longer visit, a friend/social visit, or a parent/immediate family visit.
    
    GR GETROOM is not required to disclose whether the decision was made by management or arose from an objection raised by another Tenant.
    
    GR GETROOM is also not required to provide the specific or detailed reason for rejecting, restricting, postponing, or cancelling a visit.
    
    GR GETROOM's decision shall be final. The Tenant shall not have the right to appeal, challenge, demand reconsideration, or require disclosure of the reason for the decision.
    
    Once a visit has been rejected, restricted, postponed, or cancelled, the Tenant must comply with the instruction and must not allow the visitor to enter the unit contrary to GR GETROOM's decision.
    
    Any attempt to bypass, ignore, or circumvent GR GETROOM's decision may be treated as a breach of the House Rules and may result in further action by GR GETROOM.
15. Unauthorized Occupancy
    Visitor privileges must not be used to allow another person to reside, regularly stay, or effectively occupy the unit. GR GETROOM may treat excessive, repeated, or prolonged visitor activity as unauthorized occupancy and may take appropriate action under the Tenancy Agreement and House Rules.
16. Harassment and Misconduct
    No harassment, nuisance, abusive behaviour, dishonesty, intimidation, or repeated disturbance by a Tenant or visitor is allowed.

5. Cleanliness & Shared Storage Responsibility

1. All tenants and guests must remove shoes before entering the unit.
2. Shoes must be placed properly on the assigned shoe rack or designated storage area.
3. Only indoor slippers are allowed inside the unit.
4. The room and all common areas must always be kept clean, neat, and hygienic.
5. Do not place personal belongings, rubbish, food waste, or unwanted items in shared areas unless they are kept in your assigned storage compartment or designated storage space.
6. Any personal items left in shared areas without permission or outside assigned storage compartments may be subject to penalty, removal, disposal, or storage by the Company.
7. All garbage must be bagged properly and thrown away at the designated garbage room.
8. Tenants must not leave food, dirty dishes, uncovered food, open containers, or rubbish overnight in any room or common area in a way that may attract insects, pests, or reptiles.
9. Please clean your own assigned compartments and storage areas properly, including kitchen cabinet, shoe rack space, fridge section, and any assigned living area storage.
10. Tenants must use mattress protectors on all provided mattresses.

6. Kitchen Etiquette

7. Bathroom Etiquette

1. Flush after use and do not leave the toilet dirty.
2. Do not flush anything except toilet paper and natural waste.
3. Do not throw hair into the bathroom drain or toilet bowl to avoid clogging.
4. Do not throw tissue paper, sanitary products, wet wipes, oil, food scraps, cotton buds, plastic, or any foreign objects into the toilet bowl, sink, or floor drain.
5. If you spill or dirty any area, clean it immediately.
6. If there is odor, use spray properly.
7. Wash your hands after use.
8. Keep shower time reasonable.
9. Keep the toilet seat dry and clean after use.
10. Please use water conservatively.
11. Take your clothing and personal items out after use. If it is not yours, do not touch it.
12. Dry your feet before leaving to avoid wet footprints.
13. Any blockage, clogging, overflow, or plumbing issue caused by improper use may result in cleaning, unclogging, repair, or plumber charges to the responsible tenant.

8. Refrigerator Etiquette

9. Laundry Etiquette

1. Remove your clothes promptly after wash or dry cycle is completed.
2. Do not leave your laundry in the machine for too long.
3. Respect housemates' clothing and belongings.
4. If needed, place your housemate's clothes in the laundry basket respectfully.
5. Empty your pockets before washing.
6. Make sure no foreign objects are inside the machines.
7. Rinse very dirty clothes in the bathroom first if needed.
8. Do not overload washing machine or dryer.
9. Observe the loading weight limit of the machine.
10. Tenants must follow the assigned laundry timetable according to their room.
11. Do not use the laundry machines from 10:00 p.m. to 8:00 a.m.
12. Keep laundry area neat and clean after use.
13. Clean up spills and messes.
14. Switch off machines after use.
15. Avoid powder detergent if possible.
16. Management is not responsible for lost, stolen, or damaged clothing.

10. Room Etiquette

1. Switch off all lights, fans, air-conditioning, and unused power before leaving the room.
2. Lock your room door whenever leaving the house.
3. Do not drill, paint, nail, hack, rewire, or modify the room or furniture.
4. The room may only be occupied by the tenant named in the tenancy agreement.
5. No cooking of any kind is allowed inside the room.
6. Do not put any religious deity or conduct any religious ceremony, chanting, prayers, gatherings, burning of joss-sticks, or religious paraphernalia inside the room, living room, common areas, balcony, or frontage of the premises.
7. Strictly no smoking or vaping inside the room.
8. Use all furniture, fittings, fixtures, and electrical appliances responsibly and with care.
9. All trash or garbage must be kept inside the room until ready to be discarded at the designated waste room. Do not leave garbage or unwanted items in common areas.
10. Responsibility for Mold / Odor / Dampness / Pest Issues

    Responsibility Statement

    If at any time the tenant's room experiences any of the following issues, including but not limited to:

    • Mold growth (walls, wardrobes, mattress, tables/chairs, ceiling, etc.)
    • Unpleasant odors (damp smell, mold smell, foul odor, etc.)
    • Dampness-related issues
    • Pest infestation (cockroaches, ants, mold mites, etc.)
    • Any hygiene issues caused by improper storage of items or room condition

    Responsibility Clarification

    The above conditions are generally related to the tenant's personal usage, ventilation control, and daily maintenance. The Company is not responsible for compensation or free cleaning services for such conditions. If inspection confirms the issue is caused by building defects or structural leakage, the Company will handle accordingly.

    Service Charge (If Tenant Requests Company Assistance)

    • Minimum RM50 on-site/service handling fee
    • For severe cases (e.g. large-scale mold growth or long-term odor penetration), additional charges will be imposed based on actual condition and required works

    Deposit Deduction Clause

    If during check-out inspection such issues are found unresolved or in severe condition, the Company reserves the right to deduct from the security deposit for cleaning, repair, or mold treatment costs, including deep cleaning, disposal of affected items, or professional mold remediation services.

    Reminder

    Tenants are responsible for maintaining proper ventilation, dryness, and cleanliness of the room at all times, and must take preventive measures against moisture and mold.

11. Do not change the door lock, install additional lock, or modify the lock of the room.
12. Only permitted low-voltage personal care electrical appliances below 1000 watts are allowed, such as a normal iron, electric hair shaver, electric toothbrush, hair blower, and hair iron.

11. Payment, Deposit & Enforcement

1. Monthly rent must be paid before the 7th of each month.
2. Late rental payment may incur RM50 per day.
3. Utilities must be paid before the 7th of each month.
4. The Company reserves the right to disconnect services if utilities remain unpaid.
5. Any damages, cleaning costs, disposal costs, replacement costs, locksmith charges, and breach-related costs may be deducted from deposit.
6. If the tenant moves out before the minimum tenancy period, deposit may be forfeited.
7. All personal belongings, rubbish, and unwanted items must be fully removed by the agreed handover or check-out time. Any items left behind after the handover time may be removed, stored, or disposed of by the Company, and storage, labor, transportation, or disposal charges may apply.
8. The Company reserves the right to demand return of keys or access cards, repossess the room, and take further action for serious or repeated breach.

12. Penalty Section

13. Management Rights

1. The Company reserves the right to inspect the room and premises at reasonable times.
2. When authorized staff enter the unit/room for cleaning, maintenance, inspection/checking, repairs, or emergencies, management reserves the right to take photos and/or videos of any visible house rule breach or damage for documentation and management review. Such recordings will be used for investigation, compliance enforcement, dispute handling, and/or billing/claims where applicable, and will be kept as management records. Recording will be limited to relevant areas only.
3. The Company reserves the right to issue warnings, impose charges, deduct from deposit, remove unauthorized items, and instruct corrective action.
4. For serious, repeated, or non-remedied breaches, the Company may demand return of keys or access cards, repossess the room, and terminate the stay subject to tenancy terms.
5. Any damage or malfunction caused by misuse, negligence, improper handling, overloading, or unauthorized use of common appliances or facilities, including washing machine, dryer, refrigerator, stove, microwave, water heater, fan, or air-conditioner, will be charged to the responsible tenant.
6. Any cost incurred due to breach, negligence, misuse, clogging, bad smell, smoke residue, stains, disposal, unhygienic condition, or damage may be charged to the tenant.